Privacy Policy

Scope of This Policy

This Privacy Policy explains what information Upstairs Unit Pipe Burst Team collects from visitors to burstpipeupstairsunit.info and from people who call its phone number, and how that information is used. By visiting the website or placing a call, a person accepts these practices.

Information Collected

A phone call can produce a record of the caller's number, the time and length of the call and an approximate location linked to the number. Calls may be recorded for quality checks and training.

A visit to the website can produce records of the visitor's IP address, browser type, device, the page that led there and the pages viewed, kept by hosting and analytics software. The website does not ask for payment card numbers, Social Security numbers or similar financial data.

How the Information Is Used

Upstairs Unit Pipe Burst Team uses this information to respond to callers, review call quality, understand which pages visitors find useful, prevent fraud and misuse, and meet legal duties.

Sharing of Information

The caller's number, general location and description of the damage are shared with the restoration company that responds to the call, so that company can follow up.

Information is also shared with vendors that run call handling, website hosting and traffic analytics, and with authorities where a law, a court order or a safety concern requires it.

Cookies

Cookies and similar tools may be used to count visits and keep pages loading quickly. A visitor can block or delete cookies in the browser settings, and every page still works without them.

Retention and Security

Call records and visit data are kept only as long as the purposes above or the law call for, and reasonable safeguards protect them. No method of storage or transmission over the internet is perfectly secure.

Your Privacy Rights

Some state laws allow a person to ask what personal information is held about them, to correct it or to have it deleted. Requests go to contact@burstpipeupstairsunit.info or (888) 532-4616.

Children and Changes

The website is meant for adults dealing with a household emergency, and it does not knowingly collect information from children under 13. A revised policy takes effect when it is posted on the website.